Returns & Refund Policy

This policy explains how MoveinBoxes handles change-of-mind returns. It does not limit your rights under the Australian Consumer Law.

Change of Mind Returns

We may accept change-of-mind returns within 30 days of delivery or collection, provided the returned goods meet the conditions below.

To be eligible, goods must be unused, undamaged, clean and in a condition suitable for resale.

For moving boxes, cartons must be returned flat-packed, unassembled, untaped, unmarked and dry.

For other products, including packing supplies, furniture covers and protective products, items must be unopened and returned in their original retail packaging where applicable.

We do not accept change-of-mind returns for:

• Used, assembled, taped, marked, damaged or unsaleable items

• Partially used packing supplies, including tape, packing paper or bubble wrap

• Opened furniture or mattress covers

• Custom, special-order or personalised products

• Clearance or final-sale products where identified at the time of purchase

• Individual components from moving packs, bundles or other multi-item products

Moving packs and bundled products must be returned complete, unused and in resaleable condition. We do not offer partial change-of-mind refunds for individual components from a pack or bundle.

Please contact us before returning any item. Do not send or deliver goods back without return approval.

Change of Mind Return Costs

Customers are responsible for all delivery, return, collection and handling costs associated with a change-of-mind return.

Original delivery fees are not refundable for change-of-mind returns.

If your original order received free or discounted delivery and a return reduces the order below the applicable free-delivery or delivery-discount threshold, we may deduct the delivery charge that would have applied to the original order or remaining order.

Customers may return approved items to our Coopers Plains pickup location by prior arrangement at their own cost.

If you require MoveinBoxes to collect returned goods, a collection fee will apply. For standard local Brisbane returns, this will generally be based on the applicable local delivery rate. For areas outside our standard delivery zones, or where a special trip, larger vehicle or additional handling is required, we will provide a quote before collection.

Restocking and Handling Fee

A restocking and handling fee of 10% of the value of the returned goods, with a minimum fee of $25, will apply to approved change-of-mind returns.

This fee covers administration, inspection, handling and returning goods to saleable stock.

The restocking and handling fee will not exceed the value paid for the returned goods. Where applicable deductions equal or exceed the available refund amount, no monetary refund will be payable.

Refund Processing

Approved change-of-mind refunds are processed only after the returned goods have been received and inspected.

Refunds will be issued to the original payment method where possible. Processing time may vary depending on your bank, card provider or payment method.

Faulty, Damaged or Incorrect Goods

Our change-of-mind conditions, fees and timeframes do not apply where goods are faulty, incorrectly supplied, significantly different from their description, or otherwise fail to meet a consumer guarantee under Australian Consumer Law.

If you believe there is a problem with your order, please contact us as soon as reasonably possible after identifying the issue. Please include your order details and, where practical, photos of the product, packaging or damage so we can assess the issue quickly.

Depending on the circumstances, you may be entitled to a repair, replacement or refund. Where there is a major failure, you may choose a refund or replacement.

We may ask for proof of purchase and may need to inspect the goods before providing a remedy.

Contact Us

To request a return or discuss an issue with your order, contact us at:

Email: info@moveinboxes.com.au
Phone: 07 3132 3443