Frequently Asked Questions
Delivery & Pickup
We deliver across selected Brisbane and surrounding areas. Delivery availability and pricing are based on your postcode and order value, with the available options shown at checkout.
For addresses outside our standard delivery zones, larger orders or special delivery requests, contact us before ordering and we may be able to provide a custom quote.
Free local Brisbane delivery is available on eligible orders of $199 or more within the up to 20km delivery zone.
Delivery charges apply in other zones. View our Delivery & Pickup page for current delivery rates and delivery-area information.
We aim to deliver orders as quickly as possible, although timing depends on order volume, location and scheduling.
For eligible Brisbane delivery areas, place your order by 4pm Thursday for guaranteed delivery before the weekend.
Priority next business day delivery is also available for selected areas within 30km, subject to cut-off times and delivery capacity.
Yes. Local pickup is available by prior arrangement from our Coopers Plains warehouse.
Please wait until you receive confirmation that your order is ready before attending. Your collection confirmation will include pickup instructions and a location map.
Priority next business day delivery may be available for selected Brisbane delivery areas within 30km.
If you are outside the priority area or have an urgent delivery request, contact us before ordering. If we have capacity, we may still be able to help.
Choosing Boxes & Packing Supplies
Tea Chest Moving Boxes are best for larger, lighter household items such as linen, toys, kitchenware and general contents.
Book & Wine Moving Boxes are better for smaller, heavier items such as books, glassware, pantry goods and tools.
Port-A-Robes are designed for hanging clothes, while specialist boxes are available for picture frames, golf clubs and bikes.
Choose the moving pack closest to your household size, from studio or 1-bedroom through to 5+ bedroom homes.
You can then add specialty boxes, furniture covers or extra packing supplies where needed.
TV Box Inserts are sold separately and recommended for most TV moves.
They help protect the corners and screen while keeping the TV more securely positioned inside the box. Check the TV Box Inserts product page for recommended quantities by TV size.
TV screen size is a useful guide, but you should also measure your TV’s overall width and height, including the bezel.
Compare those measurements with the dimensions shown on the relevant TV box product page. If your TV sits near the edge of a size range, use the physical dimensions rather than screen size alone.
See our guide for How to Measure, Assemble, Pack and Move a TV Safely.
Choose the Golf Club Moving Box for a full golf bag, a full set of clubs or longer clubs.
Choose the Long Item Packing Box for most irons, wedges and putters. It is not designed for full golf bags, most drivers or fairway woods.
Orders, Bulk & Business
Yes. Contact us for larger orders, trade enquiries or delivery requests outside our standard local delivery options.
We can help with bulk quantities, stock availability and delivery timing before you place an order.
Contact us as soon as possible if you need to make a change to your order.
We will always do our best to help, but changes may not be possible once an order has been prepared, scheduled for delivery or collected by a delivery provider.
Returns
We may accept change-of-mind returns within 30 days of delivery or collection, provided the item is unused, undamaged and suitable for resale.
Change-of-mind returns may involve return delivery or collection costs and a restocking and handling fee. Please contact us before returning anything. View our Returns & Refund Policy for full details.
If an item is faulty, incorrectly supplied or significantly different from its description, contact us as soon as reasonably possible with your order details and photos where practical.
Your rights under Australian Consumer Law are not affected by our change-of-mind return conditions. View our Returns & Refund Policy for full details.
